‘Online Monitoring’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline might not appear as an obvious target for online content feeds.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an promotional upheaval, where major corporations are investing heavily in content creators and devoting less capital to marketing items in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Today, a spree of amateur-created clips have chronicled its broad application in “life hacks”.
It has been touted as a solution for polishing footwear or extending perfume longevity, as well as a fix for noisy doorways. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational amplified the hacks by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the sting of chili on the mouth were given the thumbs up. Similarly supported were ideas it could lengthen scent duration and revive leather bags. Proposals that it might bleach teeth or extend lashes were refuted.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have been the cornerstone of its marketing push. However, this online trend has led decision-makers to dramatically increase investment in content creators.
This observation of social channels to inform business strategy has been termed “social listening”. The company's chief executive, newly named, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of engaging audiences. She said interacting online “without dampening the fun” was paramount.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these communities feel niche, but they’re not.
“If you can make sure your brand is shared by users, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
This plan mirrors seismic changes taking place in media consumption, with Gen Z and millennial audiences spending more time on social media platforms than traditional TV, print, or radio.
The transition is visible in declines in traditional media advertising. In the UK, commercial funding for leading TV channels have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a media convergence as brands effectively act as media producers, partnering with numerous influencers to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Advertising spending on the creator economy is rising at quadruple the rate than total media spending. In the US, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to frame public debate.
Sykes said: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”